1. Where do you ship?

We currently ship within the United States only. International shipping is not available at this time.

2. How long does shipping take?

Processing Time: 1–3 business days

Delivery Time:

Standard Shipping: 5–7 business days

Expedited Shipping: 1-3 business days

Delivery times may vary depending on your location and carrier delays.

3. Which shipping carriers do you use?

We work with reliable carriers such as USPS, UPS, and FedEx to ensure your order arrives safely and on time.

4. How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number to monitor your delivery.

5. Can I cancel my order?

Yes, orders can be canceled within 24 hours of purchase. After that, orders may already be processed and cannot be canceled.

6. Do you accept returns or exchanges?

All items are final sale. We do not accept returns or exchanges unless the product is defective, damaged, or incorrect.

7. What if I receive a defective or wrong item?

Please contact us within 7 days of delivery and provide photos or videos of the issue. We will review your case and offer a replacement or refund if eligible.

8. What payment methods do you accept?

We accept major credit and debit cards, as well as other secure payment methods available at checkout.

9. Is my payment information secure?

Yes, we use secure payment processing systems to protect your personal and financial information.

10. How do I contact customer support?

You can reach us using the following details:

Email: erik@systorra.com

Email: support@systorra.com

Phone: (774) 361-1616

11. Why hasn’t my order shipped yet?

Orders typically require 1–3 business days for processing. During peak seasons or holidays, processing times may be slightly longer.

If you have any additional questions, feel free to contact Systorra INC—we’re here to help!